Last updated May 29th 2017
We are always ready to address your questions and concerns regarding our privacy practices. Please feel free to contact us with any such questions and we shall try to provide you with the best answer for your question.
What information does Liquideal collect?
How does Liquideal use the information collected?
What information does Liquideal share with others?
How can I view, update or remove my information?
What choices do I have about receiving communications from Liquideal?
What about security?
How does Liquideal communicate changes to this Policy?
Whom do I contact if I have additional questions or concerns about this policy?
What are California Privacy Rights
Q: What information does Liquideal collect?
A: The Information You Provide to Liquideal
° In a purchase, we collect information such as your name, billing address, shipping address, telephone number, email address and payment information.
° During website registration, product review, surveys, or other programs you participate in, we collect information such as your name, email address, password, telephone number, loyalty program membership information, gender, age or other demographic information, your interests, and preferences.
° When you participate in sweepstakes, contests or other promotions, we collect information such as name, email address, telephone, zip code and gender, birth month and day, or other information you provide.
° When you send a gift or virtual gift card to a person, we collect information such as that person's name, telephone number email, and/or shipping address.
° When you ask us a question or request a catalog, we collect your name, email address, or other contact information.
From Liquideal's interactions with you: We collect information about you and your transactions and other interactions with us, including the products or services you purchase, use and return.
From Third Party Sources: We may combine your information with information we collect or receive about you from other online and offline sources, which helps us to customize our services.
Personalized Third Party Advertisements: We also may use third party advertisements placed by ad networks to support our site. Some of these advertisers and ad networks may use technology such as cookies and web beacons/pixel tags when they advertise on our site, which will also send these advertisers and ad networks information including your IP address, your ISP, the browser you used to visit our site, and whether you have Flash installed. Some of these advertisers and ad networks also may use anonymous data, such as demographic data, received from third parties to assist in the delivery of advertisements to you. These advertisers and ad networks use the information described above to provide you relevant advertisements based on your online behavior, search activities on our site and on other third party sites, demographic information and/or relevant to your general location, so that the advertising and offers you see on our site more closely reflect your interests and needs. For example, if you search for or browse a particular designer or item on our site, you may see an advertisement from a third party with information about, or an offer similar to, that for which you were searching or browsing on our site, or an offer related to a third party whose site you have visited in the past.
You can set your Internet browser settings to stop accepting new cookies, to receive notice when you receive a new cookie, to disable existing cookies, and to omit images (which will disable pixel tags). Note that the opt-out will apply only to the browser that you are using when you elect to opt out of advertising cookies. You can learn more about and opt out from receiving third party advertiser cookies by visiting the Network Advertising Initiative's opt-out page here. Without cookies or pixel tags though, you may not be able to take full advantage of all of our website features.
Mobile Information: We, or our service providers, may also collect, use, or disclose personal information and non-personal information from and about you on our mobile websites and through your interactions with us on your mobile device. This information may include a telephone number and mobile device identifier provided by your mobile device or wireless carrier, as applicable. You may interact with us on our mobile websites as you would on our website including the ability to place an order, register for a loyalty program, or otherwise submit information.
Q: How does Liquideal use the information collected?
A: • To complete your purchase transactions and provide the services you request.
• To send you catalogs and other offerings on- and offline.
• To contact you about the status of your orders.
• To identify your product and service preferences, so that you can be informed of new or additional products, services, and promotions offered by the Liquideal family of affiliated companies, and other marketing partners that might be of interest to you.
• To improve our sites, products/services, customer service, and customer shopping experience.
Q: What information does Liquideal share with others?
A: Liquideal Family: We may share collected information within the Liquideal family of affiliated companies.
Co-Marketing Partners: Liquideal may team with another company to conduct joint sales programs, sweepstakes, promotional campaigns, and other jointly sponsored events. In those cases, each of the participating co-marketing partners may receive information about you.
Legal Disclosures: Liquideal may disclose the information we receive from and about you to respond to judicial process and provide information to law enforcement agencies in accordance with applicable law. We also reserve the right to share information with legal authorities and other companies for fraud protection and credit risk reduction, or to avoid injury to our rights or the rights of any other person.
Service Providers: We use third-party service providers to perform certain services on our behalf when the information is necessary for them to perform their duties. These third-party service providers are prohibited from using personal information for any other purpose and are contractually required to comply with all applicable laws and requirements, which may include Payment Card Industry Data Security Standards if they are processing payments for Liquideal.
Q: How can I view, update or remove my information?
A: If you have registered for an account or made a purchase, you may view and update your account information by logging into the "Your Account" section of the website with your email address and password. Once logged in, you can view or update your name, address, telephone number or email address.
Q: What choices do I have about receiving communications from Liquideal?
A: To receive promotional offers from the Liquideal family of affiliated companies, you can sign up on our store or contact a Customer Service representative. If you register for an account or make a purchase, you will automatically receive promotional emails and direct mail from the Liquideal family of affiliated companies. You may opt out from receiving promotional emails from the sender only by clicking the unsubscribe link in any of the promotional emails you receive. In addition, if you have an Liquideal.com account, you may change your email preferences regarding email from Liquideal.com by logging into the "Your Account" section of the website or unsubscribe here.
Our customers receive standard order status communications, such as order confirmation and shipping dates, via email. Your choice to opt out of promotional emails will not affect email notifications regarding your order with us.
If you would like to be removed from our Liquideal mailing list, please contact a Customer Service representative by mail, phone or email to stop receiving paper catalogs.
Q: What about security?
A: Protecting the security of your information is very important to us. When you transmit sensitive personal information (such as credit card information) from your computer to our servers, your information is protected by both a "firewall" (a combination of computer hardware and software that helps keep unauthorized visitors from accessing information within our computer network) and industry standard SSL (secure socket layer) encryption. For our mobile website, we protect your payment card information using encryption technology when you place an order. Once we receive your transmission, we will take reasonable precautions to secure and protect the information on our systems. Unfortunately, no data transmission over the Internet can be 100% secure and, accordingly, we cannot guarantee or warrant the security of any information you disclose or transmit to us online. However, we strive to protect your information and privacy.
Q: How does Liquideal communicate changes to this Policy?
Q: What about other websites?
A: Liquideal website may include links to third-party websites that are not affiliated with Liquideal. These websites may send their own cookies to visitors, collect data or solicit your information. The privacy policies of these other websites may be very different from our policy. We are not responsible for the privacy practices of these other websites and cannot guarantee the security of any personal information you provide to or collected by such third party sites.
Q: Whom do I contact if I have additional questions or concerns about this policy?
A: If you have any questions or concerns about this policy or our privacy practices, please contact one of our Customer Service Representatives by Email and we will strive to provide you with the best answer to your question.
Q: What are California Privacy Rights?
A: If you are a California resident and would like a copy of our notice describing what categories of personal information we share with third parties or corporate affiliates for their direct marketing purposes and the names and addresses of the third parties and affiliates that received your information in the past year, please submit a written request and allow up to 30 days for us to process your request. You may submit such a request once per year.
Q: Why is my billing address required for online purchases?
A: We ask for your billing address in order to prevent against fraudulent use of credit cards and reduce the costs to Liquideal and its customers. We do not use billing addresses for marketing purposes.